Your happiness with your Earthly Treasures purchase is paramount to us. We understand that sometimes, despite our best efforts, issues can arise. If you happen to receive a product that is damaged, defective, or incorrect, we are here to help make things right.

Please contact us within 7 days of receiving your order to initiate a return or exchange.

To start the process, simply email us with your order details. Our dedicated team will then guide you through the necessary steps for your return or exchange.

Important Return Guidelines:

To ensure a smooth and efficient return process, please note the following guidelines:

• Condition of Items: All returned items must be unused and in the same original condition in which you received them.
• Original Packaging: Items must be returned in their original packaging, including all tags, labels, and accessories.
• Proof of Purchase: Please ensure you include valid proof of purchase, such as your order confirmation email or receipt, with your return.

Shipping Costs for Returns:

• Customer Responsibility: Unless the product you received was damaged or incorrect due to our error, the return shipping costs will be the responsibility of the customer.
• Our Responsibility: If you received a damaged or incorrect product, we will gladly cover the return shipping costs. We will provide you with instructions and prepaid shipping labels in such cases.

Refund Process:

• Once your returned item is received and inspected by our team, we will notify you of the approval or rejection of your refund.

• If your return is approved, your refund will be processed and credited back to your original payment method.  

• Please allow a reasonable processing time for the refund to appear in your account, which can vary depending on your payment provider.  

We strive to make the return and exchange process as hassle-free as possible. If you have any questions or concerns, please don't hesitate to reach out to our customer support team. We are here to ensure you have a positive experience with Earthly Treasures!